Aethera Privacy Policy

Aethera, operated by Ossirus LLC (“we,” “our,” “us”), values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, mobile applications, and related services (collectively, the “Services”).

1. Information We Collect

We collect the following categories of information depending on how you interact with our Services:

A. Information You Provide

Account Information:

Name (only if your sign-in provider shares it) and email address when you create an account through Apple Sign In or Google Sign In. We do not ask for or store passwords. Both Apple and Google let you hide or proxy your real email address.

Contact Information:

Messages sent through forms, email, or customer support.

Content You Create:

The words you type or speak when you describe how you’re feeling, the Moments you complete, any Conversations you have inside Aethera, and any feedback you submit.

Audio Data:

Voice recordings you make in the app (the intake experience, conversations and practices). Audio is uploaded to our servers and transcribed to text by OpenAI’s Whisper service. We keep a copy of each recording, with its transcript, for up to 90 days so we can check and improve how your practitioner’s guide listens and responds; after 90 days it is deleted automatically, and deleting your account deletes it straight away. Your practitioner’s spoken replies are voiced by Fish Audio from the reply text, which can include your words, and we keep those replies for the same 90 days for the same reason. The transcribed text is then processed by Anthropic’s Claude AI to determine which Moment best matches your current state. Neither Anthropic, OpenAI nor Fish Audio receives your name, email, or any account identifier, only the content you submit.

Community:

If your practitioner opens a Community for their group and you take part, we collect what you post there: messages, photos, voice notes and reactions, the display name and photo you choose for the group, and your reports and blocks. What you post is visible to the other members of your group and to your practitioner's facilitator. Messages are stored by our chat provider, Stream (getstream.io), under our account, and are deleted when you delete your account or are removed from the group.

Payment Information (subscribers only):

Apple and Google handle all billing for in-app subscriptions. We see a summary (whether you’re subscribed and which plan); we never see your card or full transaction details.

SMS Consent Data:

If you opt in to our supportive check-in text messaging program (handled during onboarding at aethera.love/join), we collect your mobile phone number and keep a record of your opt-in or opt-out status. By opting in, you agree to receive recurring supportive wellness check-in text messages from Aethera. Message frequency varies, typically 1 to 7 messages per week, and never more than one proactive message every 4 hours. These messages are supportive and non-promotional. Message and data rates may apply. Reply STOP to unsubscribe at any time, or HELP for assistance. Our text messages are sent through Twilio, a messaging carrier, which handles your phone number and message delivery on our behalf. Where you have chosen it, the same check-ins may reach you on WhatsApp instead of SMS; the same STOP and HELP words apply there. Consent to receive these texts is not a condition of any purchase. We never sell or share your SMS opt-in information with third parties or affiliates for marketing or promotional purposes.

B. Information Collected Automatically

When you use our website or mobile app, we may automatically collect:

Device and Technical Data:

IP address, device identifiers, operating system, browser type, and app version.

Usage Data:

Pages viewed, actions performed, session duration, crash logs, performance analytics, and anonymous events about how the app is used (for example: which Moment was selected, how long you stayed, whether a video failed to load). Usage data is not tied to your name or to the content of what you shared.

Cookies and Similar Technologies:

Used on our website for analytics, preferences, and authentication.

C. Information from Third Parties

We may receive limited data from:

Analytics Services:

(Google Analytics, Firebase, PostHog) to understand usage patterns. PostHog receives usage events linked to your account’s id, never your name, phone number or email, and session recordings in which every word on screen is masked; it never receives what you write.

Authentication Providers:

(Apple Sign In, Google Sign In) when you choose to log in using those services.

Attribution Partners:

(AppsFlyer) to understand which marketing channels brought new people to the app.

Subscription Provider:

(RevenueCat) to manage your subscription entitlements across platforms.

2. How We Use Your Information

We use your information to:

• Operate, maintain, and improve our website and app functionality.
• Personalize the experience based on what you describe. Your words are processed by Anthropic’s Claude AI so the app can match the right Moment to your current state.
• Transcribe voice input. Your audio is processed by OpenAI’s Whisper service and kept for up to 90 days, as described under Audio Data.
• Stream video content. Playback is delivered through Mux’s content network.
• Send transactional messages, updates, or notifications about your account.
• Send supportive check-in text messages if you have opted in to our SMS program.
• Analyze trends and improve the experience.
• Comply with legal obligations and enforce our Terms.
• Communicate about Aethera products, features, or community events (with consent).

3. Data Sharing and Disclosure

We do not sell or rent your personal data. We may share limited information only with:

Service Providers:

who assist with hosting and infrastructure (Firebase / Google Cloud), analytics (Firebase, Google Analytics, PostHog), AI processing (Anthropic, OpenAI), group chat and push delivery for Community (Stream), text and WhatsApp delivery (Twilio), video delivery (Mux), subscription management (RevenueCat), and marketing attribution (AppsFlyer), all under confidentiality agreements.

Legal or Regulatory Authorities:

when required by law or to protect our rights.

Affiliated Entities:

if Aethera is involved in a merger, acquisition, or reorganization, consistent with privacy protections.

We never share SMS opt-in or opt-out information with third parties for marketing or promotional purposes.

4. Data Retention

We retain data for as long as your account is active. Conversation history and Moments history are kept as part of the experience. Aethera is designed to remember what you share so the practice can build over time. If you delete your account, the personal data tied to that account is removed from our systems. You can also export your data at any time. Anonymous usage data may be retained longer in aggregated form for product analytics.

5. Your Rights and Choices

Depending on your region, you may have the right to:

• Access, correct, or delete your personal information.
• Opt out of marketing communications.
• Withdraw consent for data collection features such as analytics.
• Request a copy of your data.

To exercise any of these rights, including account deletion or a data export, email us at support@aethera.love.

If you live in California, you have rights under the California Consumer Privacy Act including the right to know what we collect, to delete it, and to opt out of any “sale” of your information. Aethera does not sell your information; there is nothing to opt out of.

If you live in the EU, UK, or any country with GDPR-equivalent protections, parallel rights apply through the same mechanisms.

6. Data Protection and Security

We use industry-standard safeguards including encryption, secure data transmission (TLS), and restricted access controls to protect your data. No system is completely secure, but we continuously improve our measures to prevent unauthorized access or disclosure.

7. Children’s Privacy

Our Services are not intended for individuals under 13 (or the minimum age required by local law). We do not knowingly collect data from minors. If we learn that we have collected personal data from a child, we will delete it promptly.

8. International Data Transfers

Aethera is based in the United States. By using our Services, you consent to the transfer of your information to the United States and other jurisdictions with potentially different data protection laws.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website and within the app with a revised “Effective Date.” Continued use of our Services indicates your acceptance of those changes.

10. Device Permissions and On-Device Signals

Some parts of Aethera work only if you grant a device permission. Each one is optional, asked for in plain language inside the app at the moment it is needed, and yours to decline or to turn off later in your phone’s settings. Here is what each permission is for and what it lets Aethera see.

Notifications:

So Aethera can reach you at the moments that matter, like a steadying nudge when a day runs long or a check-in when a hard evening lands. You can turn notifications off at any time.

Screen Time and app usage:

If you choose, Aethera can notice when you have spent more time than you wanted on an app you picked, and offer you a Moment instead of the scroll. On iPhone this uses Apple’s Screen Time frameworks (Family Controls and Device Activity). On Android it uses usage access together with a display-over-other-apps permission, so the Moment can meet you where you are. Aethera sees only that you passed a limit you set on an app you chose. It never sees what you read, watched, or typed inside those apps.

Microphone:

Used only while you speak to Aethera during the intake experience or a Moment. Your voice is handled exactly as described under Audio Data above, and the microphone is never open at any other time.

Nothing here is requested until you reach the part of Aethera that uses it, and declining any one of these leaves the rest of Aethera working.

11. Working With a Practitioner

If a practitioner invited you to Aethera, or you joined through their link, your account is connected to them so the two of you can share the same picture of what steadies you. Here is exactly what that connection does and does not do.

Shared only if you allow it:

You can choose to share a short summary of how your weeks are going with your practitioner, so they can meet you where you are in your next session. This is off unless you turn it on, and you can turn it off again at any time.

What your practitioner does not see:

Your practitioner does not see the individual messages, Conversations, or Moments you have inside Aethera. If you turn summary sharing on, they receive only the short summary described above. When it is off, they receive nothing about your activity.

Who reaches out to you:

Supportive check-ins are sent by Aethera, and when you work with a practitioner, in partnership with them. Your practitioner does not message you personally through Aethera, and Aethera never writes to you as though it were them.

Community is different from the rest of Aethera, because it is a group. If your practitioner opens one and you choose to take part, everything you post there is seen by the other members and by the facilitator your practitioner names, who can remove a member from the group. You agree to the community guidelines before you can post, every message can be reported or its author blocked, a report reaches support@aethera.love and is acted on within a day, and messages that match our word filter are flagged for review. Nothing you write to Aethera outside Community, including your Conversations and Moments, is ever shown in the group.

If you joined Aethera without a practitioner, none of this applies to you, and nothing about your account is shared with anyone.

12. How Aethera Remembers You

Aethera is built to remember what you share, so your practice can build over time instead of starting over each day. Because that memory is central to how Aethera works, here is what it means for your data.

Your Map:

As you talk with Aethera, the recurring themes in your own words, what tends to pull you out and what brings you home, can shape your Map. Aethera leans on the patterns that come up more than once, rather than reacting to a single passing mention.

Your words stay yours:

What you share is used to shape your Map, your Moments and what Aethera says to you, and nothing else. It is never sold, never used to advertise to you, and never published.

Between sessions:

Aethera keeps a memory of what you share in your conversations and practices, so each session can build on the last. That memory is held by the system that writes Aethera’s replies, which runs on infrastructure we control or that is bound to us by a confidentiality agreement, and it is used only to shape what Aethera says to you. You can ask us to pause it, clear it, or delete it with your account, by writing to support@aethera.love.

Anything you bring in from other tools:

If you import past conversations from another app to give Aethera a head start, that imported material is used only to shape your Map and is deleted within 30 days.

You can ask to see, correct, export, or delete any of this at any time, as described in the next section.

13. Exporting or Deleting Your Data

You can export a copy of your data, or delete your account and the personal data tied to it, at any time, from inside the app: open Settings, then Account, then Export data or Delete account. An export is sent to the email on your account as a download link that works for 48 hours. Deleting your account also removes you from any Community you are in, along with what you posted there.

If you cannot reach the app, for example because you no longer have the phone you used, email support@aethera.love from the address on your account, or tell us which account it is. We will confirm the request is really you, then export or delete your data for you.

We complete verified requests within the time that applicable privacy law requires. Deleting your account removes the personal data tied to it from our systems; anonymous, aggregated usage data that is no longer linked to you may remain, as described under Data Retention above.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, contact us at:

Email: support@aethera.love

Address: 3571 Far West Blvd #3460, Austin TX 78731